How to Contact IHerb Customer Service in Australia (2024)

You will learn now how to contact iherb customer service.

You may need to contact them if there is a problem with your order or to ask for any information you need.

Watch this video that I created for easier understanding, or continue reading

How to Contact IHerb Customer Service

These are the methods to contact iherb customer service which are

Contacting IHerb by Live Chat

Contacting IHerb by Live Chat
Contacting IHerb by Live Chat

To contact IHerb by chat, you need first to sign in to your account by clicking on your profile icon

Then click on the sign-in button

Provide your sign-in credential, then press the sign-in button

From the Quick Links section, make sure you choose the correct country and language in which you want to communicate with customer service

Then click on the customer service tab to open the contact page

Scroll down, then click on chat with a virtual assistant

A chat window will open

And a bot will guide you to help fix your problem

If you prefer to contact a human, type live chat, then click on live chat

Choose whether you have an order number or not and follow the instructions, then wait for a human to chat with you

Note that the live chat hours for your country are stated above the chat button on the contact page

The second method to contact iherb is by messages via email

Contacting IHerb by Email

Contacting IHerb by Email
Contacting IHerb by Email

To use this method, click on the write a message button on the contact page

Then enter your order number if your question is related to an order you have placed

And type the subject and message, then press on send message

You will receive their reply through a message to your email associated with your iHerb account

You can reply to their message from your email whenever you want, any number of times until they solve your problem completely

Contacting iHerb Customer Service by Phone

Unfortunately, there is no phone number for iherb customer service that customers can use to call them

I hope my tutorial helps you contact IHerb customer service in the Australia.

Goodbye and take care

17 thoughts on “How to Contact IHerb Customer Service in Australia (2024)”

  1. on Thursday, 9 February I placed an order with I herb for the amount of $90.16, I then cancelled it and placed another order, and my bank account says I’ve been deducted $90.16 twice ,When you go to credit my account into my card Visa card I have just cancelled that card and you will have to hold the credit until I contact you again as I’m getting a new Visa card

    Reply
  2. on Thursday, 9 February I placed an order with I herb for the amount of $90.16, I then cancelled it and placed another order, and my bank account says I’ve been deducted $90.16 twice ,When you go to credit my account into my card Visa card I have just cancelled that card and you will have to hold the credit until I contact you again as I’m getting a new Visa card I will inform you of my new card when I receive it. cheers Charmaine Dwyer

    Reply
  3. Dear Sir/Madam
    I have just received a package from you with the incorrect item. The item I ordered was Modified citrus pectin by NOW. Instead I received by mistake Gold C Vitamin C 1000mg.

    Could you please as a matter of urgency send me the MCP; it is a vital element of my cancer treatment plan and I am dependent on it.

    Please advise me when the item is on its way.

    Thanking you in advance…….Regards….. Ron Goldbery

    Reply
  4. Hello 👋🏽, I ordered 3 x chitosan 3000mg ETA 6-16/2 not arrived please advise latest .

    *****@gmail.com

    Sorry no order no
    Thank you

    Reply
  5. I ordered an item on February 8..
    Order number 864661651
    And I still don’t have it.
    Plz let me know what is going on.

    Reply
  6. On 27 March I received advice of Order No 865445948 for $70.52 for 2 bottles of Natrol Melatonin 10mg.
    Today I tried to login to my account to track order. Kept being informed order number incorrect. I have a photo of the order number! Also told by the computer chat line there are no orders on my account.

    So it would seem my Order and payment have disappeared into the ether. Rest assured I will not order again and will not recommend to friends!

    Maxine Wright
    maxinewright69@gmail.com

    Reply
  7. I will never buy on line again because you do not ever provide a Tax invoice!!!!!!! Which by the way is against Australian law.

    Reply
  8. My name is Bright Point. I placed an order on 1st. Of June, for $122.74. This was taken out of my bank account. I received email saying waiting for payment. Would you please check this and reassure me that you have my payment.

    Reply
  9. I’m finding this very stressful, elderly lady had order through tech savvy person, I CANNOT right any any mistakes as we could not get a code you kept changing, my friend spent so much time for me and no acknowledgement from you, I am old and have fragile neurological condition please make contact with me to let me know my order has been processed, I can’t handle mess ups, need strong backup from company for me to continue, thank you please notify me as this order is urgent now, thank you Regards *****@gmail,compostal address Appt18/1 Stirling street South Perth WA 6051. Delivery address post box Mends Street Post Office Mends Street South Perth 6051. WA

    Reply
  10. Hi I placed an order on Wednesday 19th and payment has been taken out of my account however no confirmation of the order

    Reply
  11. Wow , most user unfriendly site ever . Please contact me with real person on email provided if you want order .
    Trying to update expiry on credit card and it tells me this credit card already in use , well of course it is but it needs updating .

    Reply
  12. Dear Sirs, I placed an order for Neprinol & Divigest & Melatonin spray & am entitled to 27% discount for Digestion aids. When I came to pay I found my new Visa Card had to be entered in, which I did, and then when I went back to the Checkout, there was no discount taken off my order!!! Please let me know how I can get this discount.

    Reply
  13. Dear Officer
    I have purchased from iHerb Australia many times over the years and placed an order on 7 November ’23 for Pearl Powder but have not received confirmation. Payment was made via PayPal ($298.94 Aus).

    I have not had any success in accessing my account as a Returning Customer. I have a Transaction No. 6B434458MJ450640L which I assume is from PayPal if that is any help.
    I look forward to your assistance.
    Thank you.

    Reply

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