How to Order from iHerb in Indonesia (2023) Step by Step Guide

You will learn now how to sign up and order from iHerb to get your needs for supplements and health & beauty products.

Also, you will learn important information that will save you a lot of money and time on the IHerb website.

This step-by-step guide is easy to follow, updated, and supported with screenshots. It will solve most of the problems you may encounter while ordering from IHerb.

Let’s get started.

Use the below table of content to navigate through the guide sections easily.

The steps to sign up and order from iHerb are as follows:

1. Enter the iHerb Indonesia Website

Enter the IHerb Indonesia website by clicking on the (Indonesian flag) image.

2. Create a New Account on iHerb

First of all, you need to create a new account. These are the steps to create a new account on iHerb:

2.1 Open the IHerb Account Creation page.

On the IHerb website, click on the (Person icon) to open the iHerb personal page.

Remember how to enter the personal page, as you’ll need it in some later steps.

From the IHerb personal page, click on the (Sign in) button to open the IHerb sign-in page.

From the sign-in page, click on the (Create my Account) button to start creating a new account.

On the iHerb website, Hover over the (Sign In) button, then click on the (Create My Account) button.

2.2 Add your Personal Sign-up Info.

Fill IHerb sign-up fields with your information as follows:

1. Type your mobile number.
2. Add your Email address.
3. Choose your country.
4. Choose your language
5. Click on the (Next) button.

2.3 Add a Password.

Fill in the password field as follows:

1. Add a password
2. Retype the password
3. Read the IHerb terms of use and privacy policy, Then add a checkmark to its box if you agree to them.
4. Add a checkmark to prove that you are not a bot.
5. Click on the (create my account) button.

2.4 Verify your Mobile Number.

IHerb will send you a message to your mobile phone containing a 6-digit verification code. Type it in the provided field, then click the (Submit) button.

Good job, you’ve successfully created a new iHerb account.

3. Sign in to your IHerb Account

By creating an IHerb account, you have just signed in to iHerb automatically, but the next time you enter the website, you will need to sign in to your account manually.

These are the steps to sign in to your iHerb account:

3.1 Open the IHerb Sign-in Page.

Click on the (Person icon) to open the iHerb personal page.

Then click on the (Sign in button).

From the iherb menu, Click on the (sign in) button.

3.2 Enter your IHerb Account’s Email and Password.

Fill in your sign-in info in each field as follows:

1. Enter the Email that you used to create your IHerb account.
2. Type your IHerb account password.

After that, click on the (Sign In) button.

4. Add your Shipping & Billing Address

You shall enter your address info correctly to receive your order quickly, and to avoid returning it to IHerb again, which may cause you to lose money.

These are the steps to add your shipping address info to your account on IHerb on the mobile screen:

4.1 Enter the new address filling data Page

Open the iHerb personal page following the previous steps, then Scroll down and click on the (Profile) button to open your profile page.

From the profile page, click on the(Shipping Address) button

Then click on the (Add a New Address) button.

From the iHerb website, Hover over the (My Account) drop-down arrow, then click on the (My Account) Button.

Then click on the (Address Book) button.

From the address book, click on the (Add a new Address) button.

4.2 Fill in your Indonesian Shipping Address Information.

Fill in your shipping address info in each field as follows:

1. Add a checkmark to the (Billing Address) box, so you don’t need to add it separately.
2. Make sure that Indonesia is selected.
3. Type Your full name.
4. Type your building number and street name.
5. Add any additional helpful information related to your address, or leave it blank.
6. Type your city name.
7. Choose the name of your Province.
8. Enter your zip code (if you don’t know it, This link will help, or just type 0000).
9. Type your mobile number.

Then Click the (Make Default) button for your just-added shipping address.

1. Make sure that Indonesia is selected.
2. Type Your full name.
3. Type your building number and street name.
4. Add any additional helpful information related to your address, or leave it blank.
5. Type your city name.
6. Choose the name of your Province.
7. Enter your zip code (if you don’t know it, This link will help, or just type 0000).
8. Type your mobile number.
9. Add a checkmark to make this address your default address.

After you finish adding all your shipping info, click on the (Save) button.

Well done, you’ve finally finished creating and completing your account on iHerb. Now you can start searching and browsing products on iHerb.

5. Find Products on IHerb.

You can find products on iHerb through:

5.1 The IHerb Home Page

Open the IHerb home page by clicking on the (Home Icon).

Open the iHerb homepage by clicking on the iHerb logo

On the IHerb Home page, you will find the latest promotions, bestselling & trending products, and more.

5.2 The IHerb Categories page

Open the IHerb categories page by clicking on the (Magnifier Icon) to find all the product categories.

Hover over the (shop), (Brands), and (Help with ) buttons to open the required category page.

5.3 The IHerb Search Box

Type any product name in the IHerb search box to find it easily.

6. Fill your Shopping Cart

From the product page on IHerb, click on the (Add to cart) button to add it to your shopping cart.

7. Enter your Shopping Cart

After you have added all the needed products, Open your shopping cart by clicking on its icon.

Review the products you added to your cart, and modify their quantity, or delete any of them as needed.

9. Choose the Shipping Courier

There are three shipping options on IHerb to Indonesia, and they are as follows:

• JNE Express (Duties & Taxes included and Free shipping for orders over Rp603,070)
• UPS (Duties & Taxes not included)
• Your local post plus (Duties & Taxes not included)

if you choose UPS or local post as a shipping courier to your iherb order, you may pay Duties & Taxes at delivery.

Each shipping courier has a different shipping cost and delivery time. You will find this info shown below each option on the shipping estimates page.

These are the steps to get the shipping estimates and choose your preferred shipping courier on IHerb:

9.1 Enter your Zip/Postal code

From your shopping cart page, scroll down to the shipping section, then click on the (Change) button.

On the shipping section, type your zip code then click on the (Calculate) button.

Then enter your zip code and click on the (Save) button

If you don’t know your zip code just enter 00000

Click on the (Arrow) button on the shipping section, then open the IHerb Shipping Estimates Page

9.2 Select your Preferred Shipping Option

Click on your preferred shipping option to select it.

Then click on the (Save Shipping Method) button to return to the shopping cart page.

For more information regarding shipping to Indonesia, please visit the official IHerb shipping information page.

Click on the (Checkout) button to start finishing your order.

10. Enter your Personal ID Data.

After clicking on the checkout button, you will be asked for entering your national id Data because of the following notes:

1. Mandated by Indonesian Customs, the consignee’s valid ID is now required for Customs Clearance.
2. Indonesian residents must use an Indonesian ID number. Foreigners who do not have an Indonesian ID number may use their passport number.
3. ID details must match with an Indonesian ID number or passport.
4. Important note: The name must be entered in the exact manner and in the same format as it appears on your legal ID or passport. Any incorrect information entry will cause a customs clearance delay.

You shall fill each field as follows

1. Make sure that Indonesia is selected.
2. Enter your Indonesian ID card.
3. Enter your name as shown on your card
4. Enter your place of birth
5. Enter your date of birth
6. Then click on the (Continue) button.

After clicking on the (Continue) button, You will be directed to the payment page to choose your preferred payment method.

11. Choose your Payment Method

There are two payment options available for Indonesian customers

• Bank or payment card
• DOKU wallet

you can add the data of your bank card as follows:

1. This field will show the amount you need to pay.
2. Type your 16-digit card number.
3. Add your card Expiry date.
4. Type the 3-digit security code (you can find it on the back of your card).
5. Type your name as written on the card.
6. Add a checkmark in the provided box to confirm that the billing address is the same as the shipping address.

Make sure that you have entered your card info correctly, Then click on the (continue) button.

1. Type your 16-digit card number.
2. Add your card Expiry date.
3. Type the 3-digit security code (you can find it on the back of your card).
4. Type your name as written on the card.
5. Click on the (Continue) button.
6. Choose this option if you prefer to pay with it.

12. Place your IHerb Order

After selecting your payment method and clicking the (Continue) button, the order summary page will appear.

Review your order info as follows:

1. Your Shipping address.
2. Your shipping method.
3. Chosen payment method.
4. Your billing address.
5. Chosen products.
6. Mobile notification option.
7. The discount amount you got.
8. Your order total amount.

After reviewing all your order information and making sure that it is correct, click the (place order) button to submit it to iHerb.

Congratulation, you have just finished ordering from IHerb successfully